86th MDG health clinic wins AF best supporting team by surgeon general

Story and photo by Airman 1st Class Holly Mansfield
86th Airlift Wing Public Affairs
Tanya Hockensmith, 86th Medical Group medical support technician, hands Master Sgt. Charles Higgins, 521st Air Mobility Operations Wing NCOIC air transportation operations, a prescription verification form after he signed in for an appointment  Sept. 5 at the family health clinic on Ramstein. The 86th Medical Group family health clinic recently won Air Force best supporting team by the surgeon general for their highest improvement scores for the quarter.
Tanya Hockensmith, 86th Medical Group medical support technician, hands Master Sgt. Charles Higgins, 521st Air Mobility Operations Wing NCOIC air transportation operations, a prescription verification form after he signed in for an appointment Sept. 5 at the family health clinic on Ramstein. The 86th Medical Group family health clinic recently won Air Force best supporting team by the surgeon general for their highest improvement scores for the quarter.

The 86th Medical Group family health clinic recently won Air Force best supporting team by the surgeon general.

The family health clinic provides members of the KMC with health care so they can accomplish their missions. The 56 active-duty Airmen, civilians and contractors of the clinic ensure all military personnel and their families are in great health.

“The Air Force Medical Service Award is awarded quarterly to the military training flight with the highest improvement scores,” said Maj. (Dr.) Christopher Bender, 86th Medical Group practice manager.

The clinic had to perform at its highest level in order to receive the award.

“Each clinic is graded on customer satisfaction, patient continuity, emergency room utilization and preventive health measures,” Bender said.

The medical clinic staff’s training is a benefit for patients to use. The clinic provides the KMC with 3,000 appointments per month with 550 scheduled appointments per week.

“The essence of the Patient Centered Medical Home model requires care teams to provide the greatest and fastest access to health care resources through effective communication and the building of continuous healing relationships,” said Maj. (Dr.) Maxine McIntosh, 86th MDG family medicine flight commander. “As such, the winning of the award conveys a message that heightened PCM teams competition exists, as each team strives to be the best.”