Commander’s Action Line

Recently, I took my child to the E.R. at Landstuhl Regional Medical Center. Shortly after we arrived, a higher ranking nurse walked in with her child. Her baby was not crying because of pain, while my baby was shaking and screaming. We were waiting for about five minutes when she was called back first, before the people who were waiting longer. Ninety minutes later, we finally saw the doctor. I feel I was treated unfairly because this woman was higher ranking.

I don’t think people should be treated differently or better because they wear a higher rank on their shoulders. It should be based on the need or urgency of an individual.    

Thank you for sharing your concerns. I assure you that a sponsor’s rank is not involved in the triage of patients at the LRMC. Patients are triaged based on the following scale: emergency – life, limb or eye sight, urgent – abdominal pain, severe lacerations and children with high fevers and non-urgent – rashes, minor cuts, sore throats and upper respiratory infections. Crying is not a good indicator of the level of severity of the child’s problem.
Nurses and providers do not discuss one patient’s care with others. The two children were triaged into different categories and saw different providers.

According to records, your child was signed into the E.R. at 8:53 p.m. and had her vital signs taken at 9:10 p.m. She was triaged as non-urgent. The physician saw your daughter at 10:10 p.m. and documented the examination of your daughter, which on review, was very medically appropriate.

Patients are encouraged to provide feedback directly to LRMC, using comment cards and the Interactive Customer Evaluation. There is also a patient representative whose contact information is posted in each clinic and may be reached at 486-8326, 06371-86-8326 or through the LRMC Web site.