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If you have not provided your annual meter readings, please read your meters and submit to the company using the instructions below. Should they not receive meter readings from you, Pfalzwerke/Pfalzgas will be obligated to generate your annual bill(s) based on estimated readings rather than actual usage.
Annual meter readings can be provided to the utility company the following ways:
Online: https://onlineservice.pfalzwerke.de/pw/publicMeterReadingStart.sap
Via email (customer name, customer number, German address with picture of meter readings required): customerservice@pfalzwerke.de
After submission, the utility company will mail an updated year-end bill with adjusted monthly payments for the new billing cycle to your German mailing address. Point of contact for this information is U.S. Army Garrison Rheinland-Pfalz Utility Tax Avoidance Program (UTAP) office at 541-9091 or 0611-143-541-9091.
