In effort to better serve the Airmen at Ramstein, the 86th Comptroller Squadron has opened its doors to only those who need to drop off advance paperwork.
The hours to drop off advance paperwork only are from 9 to 11 a.m. Mondays through Fridays on normal workdays.
“We recognize the need to process advances for overseas housing allowance and security deposits as soon as possible,” said 2nd Lt. Adrianna Perez, 86th CPTS financial services flight commander. “This is just another avenue for our Airmen to utilize.”
Customers still have the option to send an email to customer service at email@example.com. The 86th CPTS suggests putting the word “Advance” in the subject line to be easily identified for quicker action.
Three types of advances will be accepted during the walk-in hours: advance dislocation allowance (have a copy of PCS orders and a port call date), military pay (have DD 2560 and a copy of PCS orders) and advance housing allowance (have the AF 1039, front and back, and a copy of PCS orders).
“With these measures in place, we hope to alleviate the time between when Airmen submit their paperwork and when they get paid, and ease some of the stress of getting settled in Ramstein,” Perez said.
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Those who need to pay back previous advances can still do so from 9 to 11 a.m. Mondays through Fridays.