Kleber Clinic improvements affect appointments in December

Courtesy of Landstuhl Regional Medical Center Public Affairs

The implementation of a new provider satisfaction initiative until Dec. 14 at the U.S. Army Health Clinic-Kaiserslautern means that only acute appointments will be available at the Kleber Kaserne facility during that time.

“Acute appointments are intended to meet the immediate needs of our community,” said Maj. Kurt N. Martin, clinic commander, explaining that acute appointments can only be booked within 24 hours of the appointment.

The short-term reduction in services is necessary to provide staff training for the long-term benefits associated with the MAPS (MEDCOM AHLTA Provider Satisfaction) system, Martin said.

“This training is intended to enhance the efficiency of the medical providers and their support staff so that we can better serve the needs of the patients during the brief time that they are in the clinic,” he said.

“This training has been successful throughout Germany, improving
the satisfaction of both patients and the clinical staff with their
medical experience.”

The training only affects primary care services, Martin said. As such, the Soldier Medical Readiness Center, pharmacy and laboratory will continue to offer regular services and hours.

The Kleber Clinic will also have reduced appointments from Dec. 24 to Jan. 1, in addition to being closed Dec. 24 and 25 and Dec. 31 and Jan. 1 for training and in observance of federal holidays. Regular hours and appointments resume Jan. 2.
Beneficiaries can check appointment availability via Tricare Online or by calling the clinic at 0631-411-1750.

The secure messaging system for those enrolled through Relay Health is also available for beneficiaries to contact their providers and clinical service teams through the Tricare Online website at www.tricareonline.com.

To enroll in Relay Health, stop by the clinic to sign up for an account.

(Courtesy of Landstuhl Regional Medical Center Public Affairs)