New system makes it easier, quicker to register for Army youth services

Christine June
415th Base Support Battalion

***image1***Patrons of the 415th Base Support Battalion’s Child and Youth Services will soon be “swiping” their way through the check-in and checkout procedures.
The CYS implemented the new Child and Youth Management Systems Tuesday, making it easier and quicker for customers to patronize their child development centers, Landstuhl School Age Services, youth sports programs, Landstuhl Appointment Care, and Landstuhl Middle School and Teen Center.
Youth services are planning to have swipe cards for patrons to sign in and out of programs by August, said Steve Pelletier, CYS chief, 415th BSB.
“This should be beneficial during the times when many patrons are trying to sign in or out at the same time because the amount of time required will basically be cut in half,” said Linda Mock, Linda Jo Mock, director, CYS Liaison Education Outreach Services, 415th BSB.
Time is also saved for parents with children in multiple youth services programs because now they can make payments at either facility for all programs, said Mrs. Mock.
“This new system is web-based, which updates information instantly to each of our facilities,” said Mr. Pelletier. “Before, we literally had to take a computer disk to each of our facilities to update information.”
Now, clerks are able to enter data as the customer sits at the registration desk, and the information is available to all CYMS users.
Information flow between the program and its customers is also quicker and easier. Changes in operational hours, feedback and requests for updated information can now be sent via e-mail to patrons, said Mrs. Mock.
“The new system will make the registration process much more streamlined for our patrons and employees,” said Mr. Pelletier. “We will save time and resources with this new system, which will allow us to better serve our customers in the long run.”
To implement this system, the Central Enrollment and Registration Office reduced their hours of operation for three weeks. The office has resumed their normal operating hours, 9 a.m. to 3 p.m., Monday through Friday.
However, they will be closed for a week in late June or early July, when a team from the United States comes over to give the staff additional training on the new system.
For more information, visit the 415th BSB youth services’ enrollment office located in Bldg. 2898, Pulaski Barracks or call them at 489-6142 or 0631-536-6142.