PCS season affects appointment availability at LRMC

Courtesy of Landstuhl Regional Medical Center

As we move forward into the summer and Permanent Change of Station season, Landstuhl Regional Medical Center is experiencing a greater than normal turnover for its medical providers.

While this period of transition will lead to a decrease in the number of appointments, we will continue to make every effort to provide valued LRMC beneficiaries with courteous and world class quality health care.

This temporary decrease in medical appointments will affect many clinical work centers throughout LRMC, including the Kleber and Baumholder Army Health Clinics. It will, however, have the greatest impact on access in the Primary Care Clinics at the LRMC Medical Center; namely the Family Health Clinic, Internal Medicine and the Pediatric Clinic.

However, if you are experiencing a medical emergency at any time, please go directly to the closest Emergency Room or LRMC Emergency Room if within close proximity.
While direct, in-person access to care may be impacted, there are several options that offer you the opportunity to communicate with your provider and manage your health care needs. These options include the use of secure messaging through Relay Health (See related KA story at https://www.kaiserslauternamerican.com/secure-messaging-offers-patients-online-medical-care-options/ and utilizing TRICARE Online https://www.tricareonline.com.

If you are not already signed up for Relay Health or are unsure if you have, ask your Primary Care Manager team about it in order to start the process. Through the utilization of these systems, you can request and receive lab results, refill or renew prescriptions, communicate with your PCM team and access information to better manage your health. Additionally, the LRMC Pharmacy maintains an over- the-counter pharmacy program that allows you receive commonly used cold and pain relief medications.

If your PCM is one of those currently departing, you will be assigned a new PCM, and you will receive a letter from TRICARE informing you of this change. If you have any questions related to the assignment of your PCM, contact the TRICARE Service Center at 590-4830 or 06371-9464-4830, or stop by their office in Bldg. 3744 (next to the AAFES gas station) between 7:30 a.m. and 4:30 p.m.

LRMC anticipates the arrival of most of its new providers by September when it will rapidly return to normal appointment availability. LRMC apologizes for any inconvenience this may cause and sincerely thanks you for your patience.