Update myPay online now

CLEVELAND ― Users of myPay can now check pay statements on the go using a smartphone or other mobile device that has a web browser.

This update for myPay, the online pay account management system for service members, military retirees and many federal civilian employees, is based on customer feedback received through phone calls, Facebook and e-mail, according to Defense Finance and Accounting Services officials.

To begin using myPay on a mobile device, authorized myPay customers must go to https://mypay.dfas.mil on their smartphone or other mobile device’s web browser. Once there, customers can log in to myPay using the same login identification and password they use on their computer.

Automatically, myPay will detect that the customer is using a mobile device and load a mobile version of the site. The myPay home page, login, leave and earning statements, and retiree account statements have been optimized for smartphones, and key account information is presented in an easy-to-read format.

“The login procedure and account statements have been designed to appear in a mobile-friendly format when users access myPay on their smart phones,” said Jan Wittry, a DFAS public affairs specialist. “Users should be able to make changes to their accounts by selecting ‘Main’ in the upper right corner of the screen, but they may have to scroll from right to left or up and down, because other portions of the site were not designed for mobile devices.”

According to DFAS officials, myPay Mobile meets the same internationally recognized security standards that protect myPay. Security features include 128-bit encryption to protect sensitive information, firewall and intrusion detection software to block outsiders, and end-to-end encryption to protect all data sent to and from myPay.

myPay does not operate or control any wireless networks, and thus cannot guarantee the security used to access the mobile site, according to DFAS officials. Authorized customers should check with their wireless service provider for information about their privacy and security practices. Customers should also reference their mobile phone’s user manual to learn more about using the web browser.

For assistance with myPay, customers can call the customer care center weekdays from 7 a.m. to 6:30 p.m. EST at 888-332-7411.

(Courtesy of the Defense Finance and Accounting Services Public Affairs)