Wounded Heroes Service Center opens on Kleber Kaserne

Story and photo by Staff Sgt. Warren W. Wright Jr.
21st TSC Public Affairs

A 21st Theater Sustainment Command initiative has resulted in a one-of-a-kind Soldier clothing sales facility that caters specifically to wounded Soldiers, enhancing their ability to obtain new and replacement uniform items in an easily accessible and discreet environment.

The Wounded Heroes Service Center, located next to the Army and Air Force Exchange Service’s Military Clothing Store on Kleber Kaserne, is expected to streamline the process of Soldiers receiving replacement uniform items after being medically evacuated from a combat zone.

The project was funded and constructed by U.S. Army Garrison Kaiserslautern. Wheelchair-access ramps and an improved fire prevention system were the bulk of infrastructure and upgrades. AAFES funded additional improvements that included new shelving.

Although the WHSC is currently in operation and serving wounded Soldiers, the store is scheduled to hold its official grand opening and ribbon cutting ceremony Wednesday.

“This is the first store that is just for the wounded heroes,” said Deniz Barcala, the Kleber Military Clothing Store manager. “We didn’t used to have a wheelchair entrance or a dressing room that would fit wheelchairs.

“Now, we have a (wheelchair-user) entrance, (wheelchair-user) bathroom, and (wheelchair-user) dressing room,” Barcala added. “Everything in the store is designed for our wounded heroes.” 
Sgt. Brett Boman, a medically evacuated wounded Soldier from the 173rd Airborne Brigade Combat Team in Schweinfurt, Germany, said the WHSC is  a lot quicker and easier and less stressful for Soldiers.

“It helps out a lot having a process that is so easy,” he said. “It’s user friendly, which is good for the Soldiers.”

“The opening of this facility is another example of the Army’s continued investment in the care of our wounded servicemen and women,” said Maj. Gen. Aundre F. Piggee, commanding general of the 21st Theater Sustainment Command.

It was Piggee’s backing that paved the way for the 720-square-foot facility that carries an assortment of uniforms, gloves, hats, boots and duffel bags.

In addition to having automatic doors and being wheelchair-user friendly, the facility is also tucked away on the backside of the normal military
clothing store to provide a bit of privacy for wounded heroes.

Prior to the opening of the WHSC, Soldiers who were evacuated from a combat zone to Landstuhl Regional Medical Center were required to be transported by bus to Kleber where they would wait in the back of the store for their items.

“We used to have to help them walk through the warehouse, and it was very hard to get through the warehouse,” Barcala said. “They needed a shopping cart, because they were getting at least 30 items and it wasn’t healthy for them to go through the warehouse like that.

“About a year ago, Army and Exchange leadership decided we could serve these heroes better,” Barcala continued. Wounded Soldiers receiving replacement uniform items now have access to much better service.”

“Out of 3,100 operations worldwide, the Exchange has nothing else like what was built at Kleber Kaserne,” said Col. Fredrick Hannah, AAFES’ European commander. “Beyond having a facility that is easier to navigate, we also have associates who shop with the service member, put items in their cart and even pack their merchandise up for the bus ride back.”