As Staff Sgt. Craig Picou, of the 435th Medical Supply Squadron, walked through the doors of Ramstein’s Customer College on Kapaun Annex, he had no idea that he would become Customer College’s 1,000th graduate.
Since opening its doors on Nov. 3, 2003, Airman Pearson and 1,007 other students have graduated from the 40-hour customer service course.
“Customer service means constantly and consistently giving customers what they want and need,” said Georgina Green, customer college instructor. “This course teaches military members and civilians how to provide, and to expect, exceptional customer service. Throughout the week, we discuss topics such as communication, teamwork, attitude, and how to handle difficult situations.”
The goal of Customer College is to develop good customer service skills throughout U.S. Air Forces in Europe.
“The customer service we receive and provide at the legal office finance, the post office, or anywhere else in the KMC, has a direct impact on our quality of life here in Germany,” said Mrs. Green. “It also has a direct impact on our ability to complete our mission.”
Phase I Customer College training is designed primarily for front-line customer service providers, and everyone who has customers. Customers may be internal, co-workers on a daily basis, supervisors or subordinates.
There are also external customers, who are not part of the organization but require its goods and services.
Customer College is part of U.S. Air Forces in Eurpe’s Combat and Special Interest Programs, a combat initiative program created by USAFE Commander Gen. Robert H. Foglesong to improve all aspects of Air Force living.
There are six USAFE Customer College campuses: Aviano Air Base, Italy; Incirlik Air Base, Turkey; Lajes Field, The Azores, Portugal; RAF Mildenhall, England; and Ramstein and Spangdahlem air bases in Germany.
(Courtesy Ramstein Customer College)