Enterprise e-mail takes off

HEIDELBERG, Germany — The Defense Information Systems Agency is implementing a new system, the Enterprise e-mail system, for service members and civilians throughout the Department of Defense. On Sept. 26, U.S. Army Europe began migrating to the new e-mail system.

This new system is based on the need for the DOD to enhance messaging capabilities for everyone, while helping the military with cost-savings, said Charles Day, project manager for USAREUR’s 5th Signal Command operations office.
Users of the new e-mail are classified into two categories: business class users and non-business class users. A business class user is someone who has been set up with a Microsoft Outlook e-mail account because it is needed for their place of work. A non-business class user is someone who does not have an account because their job does not require it.

Non-business class users will have 500 MB of storage for their mailbox, and business class users are upgraded to four gigabytes of storage. Users now have access to their e-mail through Outlook Web Access from any common access card enabled computer, and they’ll now have easier access to more than 3.9 million users through an enhanced search function that links Enterprise with other government e-mail systems.

Day also said the new system will make things easier on users by assigning employees one e-mail account for the rest of their career. This in turn will make for an easier transition to a new duty station by eliminating the need to establish new accounts.

“This will help with keeping the user networking with other users without having to look for a new e-mail address every time that person changes duty stations,” said Warrant Officer 1 Carlos E. Sanchez, the contingency command post network technician for Headquarters and Headquarters Detachment, 43rd Signal Battalion.
Another key feature is that Enterprise users will be able to communicate with personnel from any branch of service within the DOD.

After users migrate to the new Enterprise e-mail, Army personnel will be able to communicate easier with other services, such as Air Force and Marines, and vice versa.

Day also said that some users may experience problems such as e-mail delays and various other problems while they migrate their computers to the new e-mail system.     

Users are urged to report to their information management office or unit communications office if they experience problems with Enterprise.

Day added that they are currently working on migrating all users to the new enterprise e-mail, hoping for a USAREUR-wide finish in March.

Users should not get discouraged with any problems they encounter, Day said. This is a really great new system and with anything that’s new there is going to be a few bumps in the road.

“This is a very good change that needed to happen,” Sanchez said.

Things You Should Know:

1. Enterprise e-mail will give you access to approximately 3.4 million users across the Department of Defense

2. Business class users will have 4 GB of e-mail storage, 40 times the current limit (500 MB online, 3.5 GB archived)

3. Non-business class users (users that typically do not require an
e-mail account for business purposes) will have a 500 MB webmail

4. Users will be able to access their e-mail through Outlook Web Access from any computer with common access card accessibility

5. This e-mail account will follow you for the rest of your career, no longer will you have to setup a new account every time you change duty stations

6. Users will now have the ability to search and e-mail members from other branches of service

(Courtesy of USAREUR Public Affairs)