LRMC captures four awards at national conference

Landstuhl Regional Medical Center captured top honors in four categories at a recent Military Health System Conference in Washington, D.C.

The categories were: Top Patient Satisfaction Performance Score (2009), Most Improved Patient Satisfaction Score (2009 versus 2008), Largest Percentage Increase in Medical Center Outpatient Workload (17.49 percent increase) and Largest Percentage Increase in Medical Center Inpatient Workload (13.14 percent increase). The awards also included two checks totaling $480,000.

“Although this looks like an award for Landstuhl Regional Medical Center and our seven outlying clinics, the really big winners are our beneficiaries who are receiving more access to the quality health care they deserve,” said Col. (Dr.) John M. Cho, LRMC commander. “But providing that quality care wouldn’t be possible without our team of dedicated, hard working military and civilian health care professionals. They deserve full credit for this unprecedented success.

“Our key leaders – commanders, department and division chiefs, head nurses, NCOICs and administrators – deserve kudos for their effective leadership and for embracing the change needed to bring about this success,” Colonel Cho said. “And special thanks go to our clinicians who have made the patient experience such a special one at LRMC. Understanding that it takes a team to make LRMC successful, our goal is to utilize a portion of the proceeds and reinvest in our most valuable asset – our LRMC personnel.”

LRMC, which falls under the command of Europe Regional Medical Command, is the largest American hospital outside of the U.S. and is verified by the American College of Surgeons as a Level II Trauma Center, making it the only U.S. medical facility overseas to hold that distinction and only one of three in the Department of Defense.

LRMC provides primary care, tertiary care, hospitalization and treatment for more than 245,000 U.S. military personnel and their families within the European Command. It is also the evacuation and treatment center for all injured U.S. servicemembers, contractors and members of 44 coalition forces serving in Afghanistan and Iraq.

(Courtesy of Landstuhl Regional Medical Center Public Affairs)