Take Note

COVID-19 updates for KMC

Looking for updated information regarding coronavirus and changes to base facilities? Visit www.ramstein.af.mil/COVID-19/

RAO Pink Card Holders

Beneficiaries did not have to submit receipts in person to the responsible customs office due to COVID-19. Effective September 1, beneficiaries must to comply with the obligation to notify the Kaiserslautern customs office again, and present all purchase receipts collected since March. All receipts from purchased goods from the previous month. During the months of September and October, please bring collected receipts in the following weeks to your Customs office:

  • Letters A-H: Week 36/40
  • Letters I-P: Week 37/41
  • Letters Q-Z: Week 38/42

Please use the main entrance and get in line at the desk in front of Room 49. Facemasks are mandatory in the whole building.

Opening hours Customs Kaiserslautern:

  • Mon 8 a.m.-noon, 1-3 p.m.
  • Tue 8 a.m.-noon
  • Wed 8 a.m.-noon, 1-5:30 p.m.
  • Thu 8 a.m.-noon, 1-3 p.m.
  • Fri 8 a.m.-1 p.m.

GACO helps U.S. customers in Germany

Even during COVID-19, the German-American Community Office in Kaiserslautern (located in Rathaus Nord) is still available to assist American customers with host nation-related topics. GACO staff is able to help with German documents and authorities, host nation policies and regulations, questions about disposing trash off base, drivers’ licenses for U.S. civilians, retirement in Germany, marriage between Americans and foreign nationals, leisure and sports activities, and a lot more. GACO is a resource to help U.S. personnel have an easier and smoother stay in Germany. As soon as USO is authorized to offer newcomers’ orientation tours in Kaiserslautern again, they will make weekly stops at the GACO. The main entrance of Rathaus Nord is currently closed to the public, but you can make an appointment if you need to discuss your matter in person. For your appointment you will need to use the entrance at Benzinoring 1 where you will be picked up. For more information, visit www.gaco-kl.de; call 0631-363-3010 between 9 a.m. and 1 p.m. Mondays, Tuesdays, Wednesdays, Fridays, and between 2 and 6 p.m. Thursdays; or email info@gaco-kl.de.

Ramstein Pharmacy Tent

Ramstein’s pharmacy is closing the lobby to patient access and dispensing medications through the exterior pharmacy lobby windows (walk-up pharmacy). This enables patients to maintain proper physical distancing. Medication refills can be processed through TRICARE Online or through the automated refill line (06371-865601), and will be ready for pick-up the next duty day after 1 p.m. Pharmacy hours of operation are Mon-Fri 7:30 a.m.-4:30 p.m.

Attention all retirees and surviving spouses

The 86th AW Retiree Activities Office is closed until further notice. For urgent situations (until we re-open our doors) that would normally be addressed to the RAO, you can email jim.barrante@fcgh.net.